unityquest

Install and Play unityquest to win real rupees in cash!

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Refund Policy

Refund Policy

Effective Date: 01 Jan 2025

BANNED STATES
Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are located in a region where such games are legally permitted before participating.

SKILL GAMING
Rummy is recognized as a game of skill. Your success on UNITYQUEST is determined by your skill, strategy, and gameplay. Please play responsibly.

1. Introduction

UNITYQUEST is committed to providing a fair and transparent refund process. This Refund Policy outlines the conditions under which users may request a refund and how such requests will be handled.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Failed Transactions: If a deposit fails but the amount is deducted from the user’s account.

  • Duplicate Payments: In case of unintentional multiple deposits.

  • Technical Errors: If funds are deposited but inaccessible due to a platform error.

  • Unauthorized Transactions: If a deposit was made fraudulently or without user consent (subject to investigation and verification).

3. Refund Processing Time

  • Refunds are processed within 3–7 working days from the date of receiving a valid request.

  • The amount will be refunded to the original payment method (i.e., the UPI account used for the transaction).

  • Users must send refund requests to info@unityquest.in along with the necessary transaction details.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Gameplay Losses: No refunds will be issued for losses resulting from gameplay.

  • Policy Violations: Users found violating UNITYQUEST’s Terms & Conditions or Fair Play Policy will not be eligible for refunds.

  • Incomplete KYC: Refunds are only processed after KYC completion.

  • Withdrawn Funds: Funds that have been successfully withdrawn are not eligible for reversal or refund.

5. How to Request a Refund

Users must send an email to info@unityquest.in with the following information:

  • Registered mobile number

  • Transaction reference ID

  • Screenshot of the failed or disputed transaction (if applicable)

  • Detailed reason for the refund request

Our support team will review the request and provide a resolution within the standard processing period.

6. Dispute Resolution

If a user disagrees with a refund outcome, they may escalate the issue by contacting info@unityquest.in.
UNITYQUEST reserves the right to make the final decision on all refund-related disputes.

7. Changes to Refund Policy

UNITYQUEST may update or modify this Refund Policy at any time.
Users will be notified of major changes via email or in-app notifications.

8. Contact Information

For refund-related assistance, reach out to us at:

Email: info@unityquest.in
Phone: 8826037664
Address: 22-A Asaf Ali Road, DaryaGanj, Delhi, India – 110002

By using UNITYQUEST, you confirm that you have read and agreed to this Refund Policy and understand the conditions under which refunds may be provided.